Challenge
With 5 independent regional SOCs connected to the main SOC in HQ the Company’s cybersecurity staff had to register incidents in service desk, that wasn’t connected to an IT SD but all the other data needed for the investigation was manually collected from multiple sources: security tools, data lakes, billing systems. Also, it was quite difficult to quickly find properties of the technical equipment involved in the cyber incident. Threat Intelligence data was processed semi-automatically without any connections to other systems.
Defensys products
After a comprehensive procedure of comparing different technologies for building the next version of SOC the Company have chosen Defensys as a leader in automating cybersecurity processes. The decision was to use SOAR and TIP to enhance capabilities of an existing SOC with a lot of systems not connected with each other.
Results
All the incidents from different security tools along with customers’ enquiries are processed in one system that helps to use the same investigation frameworks for different teams that is important when it comes to collect performance metrics. These incidents are automatically registered based on the MITRE ATT&CK framework so the whole team operates with the same terms when working during the response process.